SHON DeCAMP

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Projects

Inspection Groups

  • My Role:Lead Product Designer
  • Impact:Increased SUS (System Usability Score) 12%
  • Platform:Responsive Web App

Design System Overhaul

  • My Role: Lead Designer, Program Manager, Product Manager, Researcher
  • Impact: Increased Dev Velocity, Established Company Program, Achieved WCAG AA Compliance
  • Platform:Responsive Web

When auto-save is not an option

  • My Role: Lead Product Designer
  • Impact: Modernized User Experience
  • Platform:Responsive Web

Inspection Checklists

  • My Role:Lead Product Designer
  • Impact:Increased # of users 20%, Improved CSAT (Customer Satisfaction) Score 10%
  • Platform:Enterprise Mobile App

CareNotes

  • My Role:UX Strategist
  • Impact:0-1 Startup Product Launch
  • Platform:Native Mobile app

VITAL Premiums

  • My Role:Product Manager, Lead Designer
  • Impact:Increased Service Level Metric 15%
  • Platform:Internal Web App

How I Work

Learn, Create, Share

I learned this simple and powerful cycle from Ed Catmull’s Creativity, Inc. near the beginning of my career. It has had an enormous impact on how I design and is an excellent way of summarizing the work done by UX and Design professionals.

It has also proven to be deceptively difficult to master. I am constantly finding ways to improve how I learn, create, and share with users, customers, coworkers, family, friends … the list goes on.

For design, I use Learn > Create > Share to keep my work relevant, visible, and constantly improving.

Jobs-to-be-done

Before I had even dipped my toe in the waters of UX or Design I had an inspiring engagement with Strategyn. I learned and applied Jobs-to-be-done (JTBD) in a way that was so unique and deep that I’ve never forgotten it. I’ve found myself constantly referring back to those learnings and adapting that methodology to my work today. I use JTBD to make sure my work is focused on outcomes that matter for the right people.

Objectives & Key Results

I’m not a master at Objectives and Key Results (OKRs) - no seminars, classes, or professional engagements. I’ve noticed that everyone has their own version of OKRs and I do my best to understand what makes a business tick. I’ve found that cross-functional work thrives with a universal, well-understood, salient set of goals and metrics. Work is fun when we know what winning looks like and recognize (maybe even celebrate) when it happens.

In The App Store

ntouch app

  • Consumer App - UX Research and Design
  • deaf-to hearing phone calls

CaptionCall Mobile app

  • Consumer App - UX Research and Design
  • transcribed phone calls for hard of hearing

Accela Mobile app

  • Gov-tech Enterprise App - UX Research and Design
  • Agency Inspections & Code Enforcement

About Me

I’ve been designing digital products on cross-functional teams for about 10 years. I’m passionate about getting better software in users hands & helping UX organizations directly impact buisiness outcomes.

That work has been primarily on enterprise solutions for native mobile, responsive web, and desktop apps. I am both a leader and a producer in full spectrum UX responsibilities - research, strategy, prototyping, user-testing, design iteration, dev collaboration, and even HTML/CSS buildout. I've also created mobile and desktop design systems. Ultimately, my design work delights users, meets business objectives, and operates within constraints.

My family and I enjoy the work and fun of our hobby farm. We like to ride horses, raise bunnies, chase chickens, fix fences, and all the other projects that come with owning a couple of extra acres. We frequently find ourselves in the mountains hiking or camping. We also manage to make several summer trips to cool off in the lake.